Skip to main content

Zoom Integration

Connect Zoom to create dedicated incident meetings with automatic transcription. When an incident occurs, an agent can create a Zoom meeting, transcribe the conversation, and make the transcript available for incident response and post-incident review.

Capabilities​

Once connected, agents can:

CapabilityDescription
Create Incident MeetingsCreate a dedicated Zoom meeting linked to an incident
Automatic TranscriptionConversations are automatically transcribed with speaker attribution
Fetch TranscriptsFetch speaker-attributed transcripts with timestamps after the meeting
List MeetingsView recent incident meetings and their transcript status
End MeetingsEnd meetings when incidents are resolved
note

Write tools on this integration (create and end meetings) are available only to agents granted write access to it. A governance policy on write operations pauses each write for a person to approve, and every call is recorded in the Audit Trail.

Prerequisites​

  • A Zoom account with permission to authorize OAuth apps
  • Meeting creation privileges on the Zoom account

Setup​

1
Connect to Zoom
  1. Go to Integrations in Autoheal
  2. Click Zoom
  3. Click the Connect to Zoom button
  4. Authorize Autoheal to create meetings on your Zoom account
2
Verify Connection
  1. After authorization, the integration should show as Connected
  2. Agents can now create Zoom meetings for incidents
3
Use During Incidents
  1. When an incident occurs, ask an agent to create a Zoom meeting
  2. Share the join URL with your team
  3. The meeting will be automatically transcribed
  4. After the meeting, ask the agent for the transcript

Usage Examples​

Ask an agent to manage meetings during incidents:

Create a Zoom meeting for the checkout service outage
Get the transcript from the last incident meeting
List recent Zoom meetings and their transcript status
End the Zoom meeting for incident INC-1234

Troubleshooting​

No Transcript Available
  • Transcripts are only available after the meeting ends
  • If the meeting is still in progress, the transcript won't be ready yet
  • Check that the meeting had audio. Participants need to speak for a transcript to be generated
OAuth Authorization Failed
  • Check that you have permission to authorize OAuth apps on your Zoom account
  • Try disconnecting and reconnecting the integration
Meetings Not Appearing in List
  • Check that the integration is connected
  • Only meetings created through Autoheal will appear in the list