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Subscriptions

Visitors to a public status page can subscribe by email to be notified when you publish or update posts. Autoheal uses double opt-in so people only ever receive mail they explicitly asked for.

How a visitor subscribes​

  1. On the public page, the visitor enters their email address and submits.
  2. Autoheal sends a confirmation email ("Confirm your subscription to <your page> status page") from notifications@autoheal.ai, shown as "<Your Page> Status Page (Autoheal)".
  3. The visitor clicks Confirm subscription. Only after this step are they subscribed. The confirmation link is valid for 72 hours; after that they'd simply subscribe again to get a fresh link.

Until they confirm, no further email is sent. Re-submitting the same address within the confirmation window won't spam them — it re-sends the same pending confirmation rather than a new one.

What subscribers receive​

Once confirmed, a subscriber is emailed whenever you:

  • Publish a new incident,
  • Post an update to an incident (including when you resolve it), or
  • Publish an update post.

Each notification includes the post title, the latest message, any affected services, and a link to the status page. Every message also includes a one-click Unsubscribe — both as a link in the email body and via the native "Unsubscribe" button mail apps show (RFC 8058), so it works everywhere.

Subscribers receive all of a page's updates; there is no per-service subscription at this time.

Unsubscribing​

A subscriber can unsubscribe at any time using the link in any email or their mail app's built-in Unsubscribe button. Unsubscribing is immediate and they'll receive nothing further. If they later change their mind, they can simply subscribe again (which re-runs the confirmation step).

Adding subscribers as an admin​

You can add a subscriber's email from the page's Subscribers view. They still receive the same confirmation email and must confirm before they get updates — Autoheal never adds an unconfirmed address to your live send list.

Delivery & privacy notes​

  • Confirmed only. Notifications go only to addresses that completed double opt-in and haven't unsubscribed.
  • Bounce/complaint protection. Addresses that hard-bounce, are flagged as spam complaints, or land on a suppression list are dropped from future sends to keep your sender reputation healthy.
  • Subscriber email addresses are treated as personal data and are not exposed on the public page.